Frequently Asked Questions

faq

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The Cyber Week Sale Event

Receive 35% off all full price styles with code BIGDEAL at checkout
May not be combined with any other discount or promotional codes
Product Exclusions: Gift Cards and 'Tis the Season Tartan Pajamas
Previous purchases are not eligible for price adjustments
Valid online starting 11/19 at 2:30 pm CT
All sale purchases are eligible for exchanges or site credit only. No refunds and no returns.

Clearance

Receive up to 70% off select styles
Prices as marked. No code required
May not be combined with any other discount or promotional codes
Previous purchases are not eligible for price adjustments
Valid online starting 7/11 at 12 pm CT
All Clearance purchases are Final Sale. No returns, no refunds, no exchanges and no site credit.

Deal Drop: 30% Off Outerwear: ENDED

Receive 30% off full price outerwear with code EARLYBIRD at checkout
May not be combined with any other discount or promotional codes
Previous purchases are not eligible for price adjustments
Valid online 11/14 at 3:30 pm CT - 11/20 at 12pm CT
All sale purchases are eligible for exchanges or site credit only within 21 days of the delivery date. No refunds and no returns.

Deal Drop: 30% Off Dresses: ENDED

Receive 30% off full price dresses with code EARLYBIRD at checkout
May not be combined with any other discount or promotional codes
Previous purchases are not eligible for price adjustments
Valid online 11/12 at 2:00 pm CT - 11/20 at 12pm CT
All sale purchases are eligible for exchanges or site credit only within 21 days of the delivery date. No refunds and no returns.

Deal Drop: 30% Off Sweaters: ENDED

Receive 30% off full price sweaters with code EARLYBIRD at checkout
May not be combined with any other discount or promotional codes
Previous purchases are not eligible for price adjustments
Valid online 11/7 at 3:30 pm CT- 11/20 at 12pm CT
All sale purchases are eligible for exchanges or site credit only within 21 days of the delivery date. No refunds and no returns.

Deal Drop: 30% Off Lounge: ENDED

Receive 30% off full price loungewear with code EARLYBIRD at checkout
May not be combined with any other discount or promotional codes
Previous purchases are not eligible for price adjustments
Valid online 11/5 at 2:30 pm CT - 11/20 at 12pm CT
All sale purchases are eligible for exchanges or site credit only within 21 days of the delivery date. No refunds and no returns.

Deal Drop: 40% Off Pajamas Event: ENDED

Receive 40% off select pajamas with code DREAM40 at checkout
May not be combined with any other discount or promotional codes
Previous purchases are not eligible for price adjustments
Valid online 10/31 at 3:30 pm ct - 11/19 at 2:30pm CT
All sale purchases are eligible for exchanges or site credit only within 21 days of the delivery date. No refunds and no returns.

L.L.Bean x Summersalt Markdowns: ENDED

Receive up to 30% off select L.L. Bean x Summersalt styles
Prices as marked. No code required
May not be combined with any other discount or promotional codes
Previous purchases are not eligible for price adjustments
Valid online starting 9/24 at 1 pm CT - 11/18 at 3:15
All sale purchases are eligible for exchanges or site credit only within 21 days of the delivery date. No refunds and no returns.

Fall Mystery Packs: ENDED

Fall Apparel Mystery Packs with 3 items ($99) are valued at $225+.
Fall Apparel Mystery Packs with 5 items ($149) are valued at $350+.
All items in the pack will be the numeric size you added to your cart or the correlating alpha size. 2=XS; 4-6=S; 8-10=M; 12-14=L; 16=XL; 18-20=1X; 22=2X.
If you order an additional item/items it may come in the same packaging as your mystery pack or a separate package
All Mystery Packs take 5-7 days to fulfill
All Mystery Packs are final sale. No Returns, no exchanges, and no site credit.

**You may only use one code per order. If your order qualifies for multiple sitewide promotions, only the highest value promotion will be applied.

***Promotional codes cannot be applied to digital gift cards.

Please email us at hello@summersalt.com or live chat with us.

We offer 30+ different payment methods including major providers like Mastercard, Visa, American Express, Diners and many more.

We make it easy! Initiate your return or exchange here. (P.S. returns for store credit and exchanges within the U.S. are free!) All returned products must be received within 21-days of the delivery date in unused, pristine condition with original tags attached and hygienic liners intact. Mail-in returns have a $8 handling fee, which is waived if you opt for an exchange or store credit refund. Please note that all underwear, bralette, towel, face coverings and monogrammed purchases are considered final sale and not eligible for return or exchange.

Please note, International orders are not eligible for exchanges or free returns.

Mail-in returns have a $8 handling fee, which is waived if you opt for a store credit refund. Exchanges within the U.S. are free.

To get your package ready:

Create and print your shipping label here.
Attach the label to the reusable mailer from your original order, or to any other shipping mailer of your choice
Put your package in your mailbox or USPS drop box, or deliver it to any USPS location

Please note orders must be returned within 21 days of the delivery date.

Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed. Please contact hello@summersalt.com for questions regarding the return label.

Please note, International orders are not eligible for exchanges or free returns.

We process returns and refunds as soon as we receive them. Please allow 1-2 weeks for the refund to appear on your credit card statement.

When making an exchange, the replacement product(s) will be sent when the return package is in transit on its way back to us.

Exchanges cannot be guaranteed if the return package is not mailed within 21 days of your original delivery. If delayed, replacement products may be out of stock.

Skip the wrapping with our custom gift boxes! You can include a gift box and a personal gift note (up to 300 characters, special characters not supported) with any online order for $10. Please note if your order includes two or more items multiple items will be grouped in a single box. Gift wrap orders take an additional 1-2 business days to be fulfilled; this includes orders with 2-day or next day shipping. Discount codes and promotions do not apply to the $10 gift wrap fee.

If your order includes a gift (lucky them!), you can create a gift receipt for your recipient here.

To create a gift receipt, you will need your order number and zip code. Gift receipts can be emailed or printed. Our gift receipts only show the items you select from your order and never show prices or discounts.

***At this time we are not offering monogram services.***

Our helpful Fit Guide makes it easy to choose the right size for any Summersalt products.

Yes! It’s safe to go with your regular size, but feel free to double-check our Fit Guide as a reference. If you are in between sizes, please size down. Suits should fit very snug when dry.